- Please review your boarding spot on the Japan Bus Online website before boarding the bus.
- If you do not arrive by the scheduled arrival time, your ticket will be null and void.
- You must present your ticket to a bus driver to board a bus. Please note that you have to repurchase the ticket in case you lose or forget to bring your ticket.
- Tickets are refundable without any fees in case the bus is suspended. We accept no responsibility for additional expenses such as accommodations and transportation arranged yourself.
- Any fragile items, valuables items, and food should not be stowed in the storage compartment in any circumstances but should be taken on board as hand luggage.
- Smoking on the bus is prohibited.
- If your child needs his/her own seat, please purchase a “Child” ticket even if there are vacant seats.
- We will not refund the paid fare in case of significant delays due to road conditions, natural disasters, and weather conditions. We accept no responsibility for additional expenses such as accommodations and transportation arranged yourself.
- You are required to wear a seat belt by law. We kindly ask for your cooperation to do so.
- Please switch your mobile phone to silent mode, and refrain from talking on it during your ride.