Contact us
If you need further information, please contact us via e-mail indicating your reservation number in the message.
Japan Bus Online
KOBO Co., Ltd. Support Center
[E-mail Address]
  • (for inquiries in English)
  • (for inquiries in Chinese)
  • (for inquiries in Korean)
Business Hours: 10 AM to 4 PM. Monday through Friday except for Japanese public holidays, Year-end and New Year Holidays ( 29 Dec- 4 Jan).
Please contact the operating bus company directly for information regarding bus operations( service status, locations of ticket window, boarding locations, loss of your ticket, lost and found and luggage.)
Since KOBO is the company that operates the website, Japan Bus Online, KOBO cannot accept any inquiries regarding bus operations.
Japan Bus Online has been gradually expanding the bus routes and services.
If you cannot find the bus routes you wish to board on Japan Bus Online,
please search the bus routes on " Hassha Alright Net "(,
the biggest online bus booking website in Japan.
NOTE: Hassha Alright Net is written only in Japanese.