Note: If you don't show up for a service and fail to cancel the reservation prior to scheduled departure, you are considered a no-show and all money associated with the reservation is forfeited.
Please cancel your reservation via the “Manage my Booking” Page of Japan Bus Online website at https://japanbusonline.com/BookInquiry before the specified deadline.
Important Notice
・Please review your boarding spot on Japan Bus Online before boarding the bus.
・Please present the printed copy of your E-ticket or present the E-ticket which indicates your seat number and your name on your mobile/smart phone prior to departure.
・Due to road condition and any circumstances beyond our control, departure or arrival time may change.
・Please allow yourself plenty of time to get to your destination.
・Always fasten your seatbelt while on the bus.
・Service may be delayed or suspended due to strong winds, rain, storms, or other foul weather which may hinder safe operation.
・Actual arrival times may be earlier or later than those listed due to traffic conditions.
・Reservations opens one month prior to your departure date.
・Photos shown are for illustrative purpose only. They may look differ from the places you are visiting.
Operating Bus Company
JR Bus Tohoku Tel: +81-(0)22-256-6646, Business hours: 8:30A.M to 6:30 P.M. (JST)※ JR Bus Tohoku can be contacted in Japanese only. Please contact the operating bus company directly for bus operations.
You can make an inquiry to JapanBusOnline@mail.j-bus.co.jp customer support center, KOBO Co., Ltd relating to reservations and payment of tickets.